Overview
I want you to feel confident ordering from Fleurbain. The shop offers two kinds of items: digital products, and the Sève card deck, which I pack and ship myself from Cowansville. Here’s how returns work for each.
Damaged, misprinted or incorrect items
If an item arrives damaged, misprinted, incomplete, or different from what you ordered, write to me within 7 days of delivery with your order number and a clear photo of the problem. I’ll send a replacement at no cost, or refund you if the item is no longer available. You don’t need to send the damaged item back.
Digital products
Because digital products are delivered instantly, they aren’t refundable once delivered, unless a technical problem prevents access or download. If that happens, write to me and I’ll help.
Sève card deck
You can return an unused deck, in its box and muslin bag, within 30 days of delivery for a refund of the deck price. Return shipping is at your cost, and the original shipping isn’t refundable. I don’t accept returns of decks that have been used.
Changes or cancellations
If you need to change or cancel an order, write to me as soon as possible. Once your parcel has shipped, I can’t change it, but a return is still possible under the terms above.
How to request a return
Write to me before sending anything back. If the return is approved, I’ll send you exact instructions. Approved returns must be sent by Canada Post to:
P.O. Box 375
Cowansville, QC J2K 3S8
Canada
Courier deliveries (UPS, FedEx, Purolator) aren’t accepted unless arranged in advance.
Refunds
Refunds go back to your original payment method within 10 business days of my receiving the return.
Postal service disruptions
If Canada Post service is disrupted (a strike or delays), delivery and return times may be longer. Digital products aren’t affected. If you have a question about an order, write to me and I’ll help you find the best solution.
Need help?
Email: hello@fleurbain.com
I usually reply within 1 to 2 business days.